Our repair responsibilities
In general, we are responsible for maintaining:
- the structure and outside of your home, such as the roof, walls and windows
- the main services to your home – electricity, gas and water
- the fixtures and fittings we have provided, for example, in your kitchen and bathroom,
- any communal areas that you share with your neighbours – such as corridors, stairways, car parks and landscaping.
Your repair responsibilities
As our tenant, you are responsible for:
- minor repairs – for example, unblocking sinks and toilets, checking smoke alarm batteries, repairing or replacing internal door handles, bleeding radiators, or changing light bulbs
- looking after your home to prevent problems developing – such as unchecked condensation
- internal redecorations
- maintaining any home improvements you made with our permission, and
- any damage or neglect caused by your household or guests. We will pass on the cost to you if we have to put anything right.
Shared owners & Leaseholders
As a shared owner or leaseholder, you are responsible for most repairs inside your home. Please call the office if you are unsure.