We will be carrying out our latest resident satisfaction surveys from September and we are really keen to hear your views. Major surveys give us valuable feedback about how satisfied you are and how well we are doing.
This year’s survey will be worded a little differently, because we will be using some of the questions drawn up by our regulator. (See opposite for more details.)
We have commissioned Acuity – a specialist independent company to run our survey for us. They will contact you by email or phone. We get a better response rate using these methods, so we will not be sending out postal surveys this year. This will also save us printing and postage costs.
Acuity operate to strict data protection and confidentiality guidelines, and you can opt to keep your replies strictly anonymous. We would like to thank you in advance for completing the survey. You will be helping us to see where we need to improve.
We would like to thank you in advance for completing the survey.